Frequently Asked Questions

We provide plumbing, heating, and air conditioning services including repairs, maintenance, and installations. We also specialize in drain cleaning, trenchless sewer line replacement, Cured-in-Place-Pipe Lining (CIPP), and bathroom remodeling.

We serve Upstate South Carolina, including Greenwood, Simpsonville, Greenville, Abbeville Laurens and surrounding areas.

You can schedule a service by calling 864-229-7117, sending us an email to help@schedulemathis.com or filling out the service request form on our website.

Trenchless sewer line replacement is a minimally invasive method that allows us to replace your sewer line without digging up your yard.

Signs include inconsistent water temperature, strange noises, or leaks. Contact us for an inspection if you notice any of these issues.

Yes, all of our technicians are fully licensed and insured to provide safe and professional service.

Yes, we offer maintenance plans to help you keep your plumbing, heating, and air systems in optimal condition year-round.

We install various types of water heaters, including tankless, gas, and electric models to suit your needs.

A traditional tank water heater usually lasts between eight to 12 years, depending on factors such as water quality, water hardness, and maintenance. Tankless water heaters can last 20 years or more with proper upkeep.

Upgrading to a tankless water heater offers several advantages over traditional tank models:

• Saves space: Compact and wall-mountable, tankless water heaters free up room by eliminating the need for a bulky 40+ gallon tank.
• Endless hot water: They heat water on-demand, providing a continuous supply without running out.
• Instant hot water: Hot water is delivered in seconds, saving time and energy.
• Longer lifespan: Tankless models last up to twice as long as traditional water heaters.
• Energy efficiency and cost savings: Since tankless heaters only heat water when needed, they use 30-50% less energy, reducing utility bills and water waste. They also emit less CO2, and many qualify for tax credits due to their efficiency.

Slow drainage is commonly caused by blockages from hair, soap scum, food particles, or other debris. To address minor clogs, try using a plunger or a mixture of baking soda and vinegar. For more stubborn blockages, you may need a drain snake or professional help.

After returning from a long trip, you might notice that the water from your faucet is slightly discolored. Fortunately, this discoloration typically clears up on its own within a minute. However, if your hot water frequently appears discolored, it could be due to an aging water heater or rusty pipes. Generally, the water is safe to use for cooking, bathing, and cleaning.

Low water pressure can result from several factors, such as rusty pipes, a faulty pressure regulator, closed shut-off valves, or issues with the local water supply. Identifying the root cause is crucial for effectively addressing the problem.

There are several potential reasons for an increase in your water bills. One common cause is a leaking toilet. To check for this, inspect the water level in the tank and see if water is overflowing into the overflow pipe. If it is, adjust the fill valve to stop the flow about 1 inch below the top of the overflow tube or at the water level mark indicated on the side of the tank.

When scheduling a new AC installation in Upstate SC, you might be considering the size and power of the unit. It's a common belief that a larger AC unit will cool your home more effectively. However, the U.S. Department of Energy notes that a bigger air conditioner doesn't always equate to increased comfort during the hot summer days.

Although there are DIY methods for fixing leaks, it's often best to hire a professional plumber. What might seem like a simple repair can quickly become more complex and lead to bigger issues if not handled correctly. For example, a minor leak left unaddressed can cause structural damage, mold, discoloration, and warping. We recommend hiring a professional, licensed plumber, like Mathis Plumbing & Heating Company. We are equipped to manage substantial repairs and provide long-term solutions. DIY fixes can be messy and usually only offer temporary relief, so hiring a licensed plumber can save you time and money in the long run.

To avoid leaky pipes, especially if your plumbing is old, we recommend scheduling regular inspections with a certified plumber. Not all plumbing issues are immediately visible, particularly hidden leaks behind walls, which can lead to significant damage if left unaddressed. If you suspect a leak but can't locate it, Mathis Plumbing & Heating Company can assist with advanced equipment to accurately identify and diagnose leaks, reducing damage and waste. Additionally, perform routine checks in areas prone to leaks, such as around bathtubs, showers, water heaters, sinks, and toilets. While some leaks, like dripping faucets or running toilets, are easy to spot, many can be hidden and go undetected for years.

When water freezes, it expands and can cause pipes to burst, leading to significant damage and costly repairs. To prevent this, be mindful of rapid temperature drops, ensure proper insulation, and allow water to drip from faucets.

When sewage backs up in multiple fixtures, it indicates a blockage in the main sewer line that connects your house to the city sewer or septic tank. At this stage, using a small hand snake or chemical clog removers won't be effective. You need to call a professional plumber to address the blockage and resolve your sewer issues.

A clogged main sewer line often results in problems with wastewater drainage from your house. Common signs of a blockage include water backing up from drains, a gurgling sound from your plumbing, bubbling toilet water, or water rising from your tub or shower when you flush the toilet. If you notice any of these issues, Mathis Plumbing & Heating Company can help with both indoor and outdoor plumbing problems.

To troubleshoot, start by noting when the banging sound happens, as different triggers can cause the noise. You might hear the noise in the following situations:

• When running hot water
• When running cold water
• When turning off either hot or cold water

Sometimes, the noise can occur randomly, day or night. The material of your pipes influences noise levels—copper pipes are typically louder than plastic ones. Most banging issues involve copper pipes. Hot water pipes are more prone to making these sounds due to greater expansion and contraction compared to cold water pipes.

Trenchless sewer repair is a method that fixes pipes without extensive digging or damaging floors, foundations, or walls. Instead of digging trenches, it restores the existing pipe from within, using the damaged pipe as a guide. This modern approach avoids structural risks and reduces costly post-repair restoration compared to traditional methods.

Trenchless sewer repair avoids the extensive digging and disruption of floors and landscaped areas that conventional repairs require. It reduces the costs of restoring those surfaces and minimizes health and environmental risks associated with large sewer excavations.

Cured-in-Place Pipe (CIPP) is a trenchless method used to repair existing pipes. It involves inserting a textile liner soaked in a liquid resin into the damaged pipe. The process starts with the liner being saturated with a resin mixture. The liner is then inverted into the pipe using air pressure, placing the resin against the pipe walls. A second tube is inserted to cure the resin, which can be done using ambient temperature, hot water, or steam. Once hardened, it forms a smooth, corrosion-resistant new pipe. If needed, a robotic cutter is used to reopen any branch connections.

Barrier coating is a protective layer applied to pipes, both inside and out, to prevent corrosion, leaks, and contamination. Made from materials like epoxy, polyurethane, or polyurea, it offers several benefits:

• Prevents corrosion: Stops pipes from rusting and leaking.
• Prevents contamination: Keeps harmful substances, such as lead, from entering water supplies.
• Minimally invasive: Often applied without needing to tear down walls or floors.
• Extends pipe life: Increases the durability of various pipe materials, including copper, metal, and iron.
• Guards against external contaminants: Shields pipes from harmful chemicals and pollutants.